Using the Knowledge Map canvas

The knowledge map canvas can be used to understand not only the the actual status of knowledge inside your organization, but also the knowledge, the tools and processes you need to achieve your goals.

We call “path” the order you follow filling the blocks of the canvas.

Considering the available information and the purpose you want to achieve many paths are possible to complete the map. You can find an optimal path if you want to:

  • look for the knowledge for innovation;
  • define the knowledge you need for a project;
  • improve the available knowledge;
  • define a knowledge management plan.

Where you are

You can begin using the map to understand where you are with the knowledge in the organization.

KM-attualeTo map the actual knowledge it is better to start from the right side following this path (not the only one possible).

Available Knowledge -> Knowledge Owners/Containers -> Knowledge Mining -> Sharing Rewards ->Knowledge Promotion -> Costs -> Knowledge Customers -> Necessary Knowledge -> Expected Benefits -> Inquiring Channels -> Delivery Channels -> Knowledge Rating

The difference between this maps and a “designing map” is where you must focus your attention during the making of your KM plan.

Map the gap

If you want to define the knowledge management plan you could make one map for the actual knowledge and one for the desired state of knowledge. So you can study a plan to fill this gap.

KM-desiderataTo define the desired map of the knowledge you can start from the left side.

The first block can be the Necessary knowledge or the Expected benefits too. Anyway you can (must?) always go back to review what you have done.

Necessary Knowledge -> Knowledge Customers -> Expected Benefits -> Delivery Channels -> Inquiring Channels -> Available Knowledge -> Knowledge Owners/Containers -> Knowledge Mining -> Knowledge Promotion -> Costs -> Sharing Rewards -> Knowledge Rating


 Driving innovation

KM-innovazioneWhen you want to drive innovation through knowledge management you must define what you expect (expected benefits), then you will define which kind of knowledge you need to achieve those goals and down the stream with this (one of the many possible) sequence:

Expected Benefits -> Necessary Knowledge -> Knowledge Customers -> Knowledge Promotion -> Available Knowledge -> Knowledge Owners/Containers -> Knowledge Mining -> Delivery Channels -> Knowledge Rating -> Inquiring Channels -> Sharing Rewards -> Costs